Why is there water where there shouldn’t be? Customer notes there is a problem and it is our job to figure out the source. We should go in the attic, get on the roof, remove some tiles if necessary, and IF we determine it is a roofing problem (not a plumbing or AC leak) then we move to next step.

Use our skills as a roofing contractor (i.e., waterproofing expert) to determine the best possible way to fix this problem. If this is within our capabilities then we will proceed to the first step. Otherwise, Northmen Roofing will provide our findings to the home or business owner and make a recommendation for an appropriate contractor.

As an advocate for the home owner and an expert in our trade it is our duty to inform the home owner of what the life expectancy of the roof system is. Therefore it would be unethical to accept payment for a repair if the roof is so old it should be replaced, or conversely, to replace a roof that is repairable and has plenty of serviceable life left.

If, the roof needs to be replaced or cannot be repaired it is a good idea to look at the roof and see if any damage is insurable or if leak is the result of some storm damage. This is in fact what insurance is there for. They are not there to pay for new roofs when a repair or maintenance is required – anything pursued to the contrary could increase your insurance rates, lead to dropped coverage or at worst constitute insurance fraud.

Note: This is step number 4, not step number 1.

Do any manufacturer defects or any other warranties that may be on the product. Perhaps a warranty exist with the previous installer which should be pursued. It would not be ethical for Northmen to collect customer payment if there is some other avenue to solve this problem.